Return & Refund Policy

At Limoges Box Shop , we want you to be delighted with your Limoges box purchase! If you’re not completely satisfied, please review our returns policy below to ensure a smooth return or exchange process.

1. Eligibility for Returns

• Return Period: We accept returns within 30 days of the delivery date.
• Condition: Items must be in their original, unused condition with all tags and packaging intact. Personalized or custom items cannot be returned unless they arrive damaged or defective.
• Proof of Purchase: Please provide your receipt or order number for all returns.

2. Return Process

• Contact Us First: Reach out to our customer service team at limogesboxshop@gmail.com with your order number and reason for the return. We will guide you through the next steps.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service for safe returns.

3. Damaged or Defective Items

• If your Limoges box arrives damaged or defective, please notify us within 7 days of receipt. We’ll arrange for a replacement or provide a refund, including return shipping if necessary.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed to your original payment method within 5-10 business days.

5. Exchanges

• If you wish to exchange your Limoges box, please follow the return process and place a new order for your desired item.